SUMMARY

Avel eCare is currently seeking a dynamic Client Relationship Executive to join its growing team. The Client Relationship Executive is responsible for driving revenue expansion and cross-sales within the existing client base while ensuring revenue retention. This quota-carrying role leads high-value client relationships within a defined territory, executes the organization’s strategic growth strategy, and serves as a trusted advisor for key stakeholders. The Client Relationship Executive works closely with the Client Delivery Manager to manage complex customer engagements, execute retention strategies, and oversee the successful integration and optimization of Avel eCare service lines. This position serves as the key liaison between the customer’s executive leadership team and Avel leadership, championing client needs and positioning Avel eCare’s virtual health system platform as a transformational solution. The Client Relationship Executive collaborates with internal teams to identify revenue opportunities, provide strategic insights, and improve operational efficiencies while fostering innovation and growth across the organization

General Hours of Work: Monday - Friday (Days)  

Exempt/Nonexempt: Exempt (Salaried) 

Department/Unit: Corporate -Sales 

Reports To: Senior Vice President Client Relationship Management 

ESSENTIAL FUNCTIONS

1. Strategic Account Leadership:  

• Manages and grows relationships with high-priority clients within a defined territory acting as the primary point of contact for executive stakeholders. 
• Develops and executes strategic account plans & win strategies focusing on retention, revenue growth, and customer satisfaction in collaboration with the Client Delivery Manager. 

2. Client Management:  

• Leads customer and stakeholder meetings, including executive briefings, service reviews, and consultation sessions.  
• Identifies and pursues cross-sell/up-sell opportunities within assigned clients to drive revenue expansion and maximize service line adoption and impact.  
• Works closely with the Client Delivery Manager to align on service delivery, identify growth opportunities, and ensure seamless client experience. 
• Drives service recovery strategy and ensures client satisfaction through tailored support strategies that support revenue retention. 

3. Collaboration & Coordination:  

• Works closely with Sales, Operations, Marketing, and Innovation teams to align strategies and drive business outcomes.  
• Provides mentorship and support to Client Delivery Managers, fostering professional development and best practices.  
• Collaborates with leadership to refine client segmentation and prioritize resource allocation for optimal account management.  

4. Data-Driven Insights:  

• Analyzes customer performance metrics, feedback, and industry trends with a focus on revenue growth, quota attainment and client retention to inform strategy and decision-making.  
• Prepares and delivers detailed account reporting, including financial performance, operational efficiencies, and service utilization.  

5. Advocacy & Representation:  

• Represents Avel eCare at state medical associations, national conferences, and other  
• professional forums to promote service lines and foster relationships.  
• Advocates for customer needs within Avel, ensuring alignment with organizational goals and service excellence.  

ESSENTIAL QUALIFICATIONS: The individual must be able to work the hours specified above. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform these essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, so long as the accommodations do not cause undue hardship to the employer.  

REQUIRED EDUCATION and/or EXPERIENCE

• Bachelor’s degree in Healthcare, Business Administration, Communications, or a related field is required. Master’s degree in business administration (MBA) or Healthcare Management is preferred.  
• 5+ years of experience in account management, business development, or client relations, with a focus on healthcare or telemedicine is required. Demonstrated success managing high-value accounts and developing strategic partnerships and proven ability to lead cross-functional teams and manage complex, multi-stakeholder projects is required.  

REQUIRED CERTIFICATION, LICENSURE, and/or REGISTRATIONS  

• This position requires a valid driver’s license, and that the employee is insurable by the Avel automobile liability insurance carrier.  
•  Professional certifications in healthcare, business, or project management is preferred (e.g., PMP, CPAM).

ABOUT AVEL eCARE

Avel eCare is a nationally recognized telemedicine care provider offering the largest and most comprehensive virtual health networks in the world. Based in Sioux Falls, South Dakota, Avel operates a multispecialty telemedicine network, partnering with more than 650 health care systems, rural hospitals, outpatient clinics, long-term care facilities, school districts, prisons, skilled nursing facilities and law enforcement agencies to deliver innovative telemedicine care across the country.

During the past three decades, Avel has developed eight distinct telehealth services, —Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care and School Health—in response to needs expressed by the communities and clinicians whom Avel serves. Within the past year alone, Avel’s virtual health care delivery model has impacted the lives of nearly two million patients. The efficiency of these telehealth services have saved health care costs and unnecessary time and travel for patients and physicians. On a national and world level, we are a model of how telehealth presents effective solutions today and tomorrow’s most daunting challenges. 

An innovative spirit among Avel eCare employees provided the spark that started Avel eCare’s telemedicine movement and is what continues to fuel our ability to transform the way healthcare is delivered across the world today. When you join the Avel team, you’ll appreciate the dedication, collaboration and support of other highly skilled professionals who work with you onsite in our virtual hospital hub or through our remote workforce.

MISSION

Every person and every community deserves access to high quality care. Avel’s experts collaborate with local clinicians through telemedicine, to deliver high quality care when and where it’s needed.

VISION

Avel eCare serves as a catalyst for change. We are creating a future of health care without boundaries through Service, Quality, Collaboration, and Innovation.

JOB CODE: 3434467