Executive Director of Sales Support and Operations
SUMMARY
Avel eCare is currently seeking a dynamic Executive Director of Sales Support and Operations to join its growing team. The Executive Director of Sales Support and Operations is responsible for optimizing sales performance and ensuring exceptional client delivery by leading sales operations, systems, analytics, sales support, client delivery, and implementation functions. This role directly manages Client Delivery Managers and the Implementation team, and partners closely with the broader Go-To-Market (GTM) team, Sales, Marketing, Finance, and Customer Success to drive operational excellence, improve sales effectiveness, ensure strong client delivery, and enable scalable revenue growth.
The Executive Director of Sales Support and Operations combines strategic thinking with hands-on execution, excels at building efficient processes, and uses data-driven insights to support revenue growth through operational excellence and strong client delivery.
General Hours of Work: Monday - Friday (primarily days with evening and weekend involvement)
Exempt/Nonexempt: Exempt (salaried)
Department/Unit: Corporate - Sales
Reports To: Chief Revenue Officer
ESSENTIAL FUNCTIONS
1. Sales Operations & Strategy
- Partners with Sales leadership to define and execute sales operations strategy aligned with business objectives
- Evaluates and optimizes sales processes to improve efficiency, scalability, and win rates
- Supports go-to-market initiatives, product launches, and pricing/packaging changes
- Collaborates with the broader GTM team to align operations with client delivery for end-to-end revenue growth
2. Client Delivery & Implementation
- Directly manages Client Delivery Managers and the Implementation team to ensure timely, high-quality onboarding, implementation, and ongoing client support
- Drives operational excellence in client delivery processes to enhance client satisfaction, accelerate time-to-value, and support retention and expansion
- Establishes and enforces SLAs, best practices, and performance standards for implementation and client delivery initiatives
3. Sales Support & Enablement
- Provides sales support to help streamline process for Avel eCare for deal desk, pricing approvals, contract support, and sales administration
- Collaborates with Sales Enablement to ensure reps have the tools, training, and resources needed to succeed
- Establishes and enforces SLAs and best practices to support fast, accurate deal execution
4. Systems, Tools & Technology
- Owns the sales technology stack, including CRM (e.g., Salesforce), CPQ, forecasting, and reporting tools
- Partners with IT and RevOps to drive system enhancements, integrations, and data quality initiatives
- Ensures CRM adoption, data governance, and consistent usage across the sales organization
5. Analytics, Reporting & Insights
- Develops and maintains dashboards, KPIs, and executive reporting on pipeline health, productivity, and performance
- Provides actionable insights on sales trends, risks, and opportunities to Sales and executive leadership
- Supports compensation plan design, incentive tracking, and performance analysis
6. Cross-Functional Collaboration
- Works closely with Finance on forecasting accuracy, revenue reporting, and commission planning
- Partners with Marketing on lead management, conversion metrics, and funnel performance
- Collaborates with Customer Success on renewals, expansions, and account transitions
7. Leadership & Team Development
- Builds, leads, and mentors a high-performing sales operations and support team
- Sets clear goals, priorities, and performance standards
- Fosters a culture of continuous improvement, accountability, and service excellence
ESSENTIAL QUALIFICATIONS: The individual must be able to work the hours specified above. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, so long as the accommodations do not cause undue hardship to the employer.
SUPERVISORY RESPONSIBILITIES: Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE
- Bachelor’s degree in Healthcare, Business Administration, Communications, or a related field is required. Master’s degree in Business Administration (MBA) or Healthcare Management is preferred.
- 10+ years of experience in account management, business development, or client relations, with a focus on healthcare or telemedicine is required. Demonstrated success managing high-value accounts and developing strategic partnerships and proven ability to lead cross-functional teams and manage complex, multi-stakeholder projects is required.
ABOUT AVEL eCARE
Avel eCare is a nationally recognized telemedicine care provider offering the largest and most comprehensive virtual health networks in the world. Based in Sioux Falls, South Dakota, Avel operates a multispecialty telemedicine network, partnering with more than 650 health care systems, rural hospitals, outpatient clinics, long-term care facilities, school districts, prisons, skilled nursing facilities and law enforcement agencies to deliver innovative telemedicine care across the country.
During the past three decades, Avel has developed eight distinct telehealth services, —Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care and School Health—in response to needs expressed by the communities and clinicians whom Avel serves. Within the past year alone, Avel’s virtual health care delivery model has impacted the lives of nearly two million patients. The efficiency of these telehealth services have saved health care costs and unnecessary time and travel for patients and physicians. On a national and world level, we are a model of how telehealth presents effective solutions today and tomorrow’s most daunting challenges.
An innovative spirit among Avel eCare employees provided the spark that started Avel eCare’s telemedicine movement and is what continues to fuel our ability to transform the way healthcare is delivered across the world today. When you join the Avel team, you’ll appreciate the dedication, collaboration and support of other highly skilled professionals who work with you onsite in our virtual hospital hub or through our remote workforce.
MISSION
Every person and every community deserves access to high quality care. Avel’s experts collaborate with local clinicians through telemedicine, to deliver high quality care when and where it’s needed.
VISION
Avel eCare serves as a catalyst for change. We are creating a future of health care without boundaries through Service, Quality, Collaboration, and Innovation.