Position: Account Executive

Location: Remote, USA

General Hours: Monday - Friday (Days)

Exempt/Non-Exempt: Exempt (Salaried)

Department: Client Services

Schedule: Full Time (80 hours/2 weeks, 1.0 FTE)

SUMMARY:

The Account Executive supports eCare service lines, and eCare current and potential customers. The Account Executive is responsible for customer relations and retention of assigned customers, providing ongoing support for cultural adaptation, service recovery and reporting.  This individual will work closely with eCare Leaders assisting in the daily management of customers.

ESSENTIAL FUNCTIONS:

• Responsible for customer and stakeholder meetings, consultation and service recovery.
• Promote integration of eCare service lines by supporting all facets of eCare service lines including but not limited to the following key areas: creation and/or coordination of presentation, communicate customer changes to ensure productive and efficient eCare service delivery, take ownership of and manage multiple simultaneous projects and account details, and play a key role in strategizing and implementing multi-faceted client management and retention plans, including tier assignment duties and overall annual visit strategy.
• Responsible for alerting eCare Leadership of potential issues affecting customer and stakeholder relationships. 
• Establish and maintain effective working relationships with co-workers, between service lines, customers, and internal and external stakeholders.
• Discovery of strategic business opportunities, including lead generation through cross function collaboration with Sales, Operations, and Innovation.
• Provide overall leadership and guidance for the customer retention effort including day-to-day management of assigned accounts.
• Provide service support to establish proper channels of information and communication.
• Assist identifying revenue growth opportunities from assigned customer base.
• Create recovery strategy and execute bringing resolution to service issues through cross-functional collaboration with eCare leadership to assess customer needs, provide market strategy insights, and determine service strategies.
• Building a comprehensive map of the prospects’ potential business opportunities, profiling the decision-making process, and interviewing key decision makers.
• Support marketing plan coordination and customization for each eCare service line. 
• Ability to travel and participate as needed in on-site customer meetings/working sessions, state medical associations, national conferences, and social events.

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree from a four-year college or university in Healthcare, Communications, Business Management or related field or;
• Graduate of a CCNE or NLN accredited School of Nursing, Emergency Medical Services Program or Pharmacy Technician Program preferred.
• At least three to five years of experience in client management, business development, or public relations. 
• At least three to five years of experience in a Healthcare related field.

REQUIRED CERTIFICATION, LICENSURE, AND/OR REGISTRATIONS: 

• This position requires a valid driver’s license and that the employee is insurable by the Avel automobile liability insurance carrier.  
• State license as a Registered Nurse and/or meeting the requirements of multi-state licensure, National Registration or State License as an EMT-Paramedic or a certified Pharmacy Technician preferred.

About Avel eCare

Avel eCare is a nationally recognized telemedicine care provider offering the largest and most comprehensive virtual health networks in the world. Based in Sioux Falls, South Dakota, Avel operates a multispecialty telemedicine network, partnering with more than 650 health care systems, rural hospitals, outpatient clinics, long-term care facilities, school districts, prisons, skilled nursing facilities and law enforcement agencies to deliver innovative telemedicine care across the country.

During the past three decades, Avel has developed eight distinct telehealth services, —Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care and School Health—in response to needs expressed by the communities and clinicians whom Avel serves. Within the past year alone, Avel’s virtual health care delivery model has impacted the lives of nearly two million patients. The efficiency of these telehealth services have saved health care costs and unnecessary time and travel for patients and physicians. On a national and world level, we are a model of how telehealth presents effective solutions today and tomorrow’s most daunting challenges. 

An innovative spirit among Avel eCare employees provided the spark that started Avel eCare’s telemedicine movement and is what continues to fuel our ability to transform the way healthcare is delivered across the world today. When you join the Avel team, you’ll appreciate the dedication, collaboration and support of other highly skilled professionals who work with you onsite in our virtual hospital hub or through our remote workforce.

Mission

Every person and every community deserves access to high quality care. Avel’s experts collaborate with local clinicians through telemedicine, to deliver high quality care when and where it’s needed.

Vision

Avel eCare serves as a catalyst for change. We are creating a future of health care without boundaries through Service, Quality, Collaboration, and Innovation.

JOB CODE: 260