General Hours of Work: Monday – Friday (Hybrid) (Days, with weekend, evening, night, holiday, and call time involvement) 

Exempt/Nonexempt: Exempt (Salaried) 

Department/Unit: Corporate – Information Technology

Hours/FTE: 40 hours per week/1.0 FTE

Reports To: Director – IT Infrastructure 

SUMMARY: 

The Senior Systems Engineer is responsible for the design, implementation, and operation of the system infrastructure, devices, servers, and client systems.  Recommends new technologies and infrastructure upgrades to meet organization needs.  Acts as a resource and mentor for other IT staff on technical questions, troubleshooting, and system design.  This role is accountable for ensuring uptime and availability of Avel’s server and VDI infrastructure. 

ESSENTIAL FUNCTIONS 

• Works directly with Avel customers to troubleshoot and resolve the most complex network and server infrastructure issues. 
• Helps develop and modify the Avel system architecture, topology, and infrastructure, and creates the implementation plans for system software and hardware to ensure compatibility and operability.   
• Helps design methodology and utilizes software and hardware tools to identify, diagnose, and correct problems affecting system performance. 
• Interacts with vendors and other Avel sites to coordinate the installation, configuration, and use of multi-site systems. 
• Maintains quality of service by following organization standards and policies. 
• Implements and maintains complex systems along with monitoring the implementations to assure proper operation and adherence to standards.  
• Maintains logs and device inventories, as well as appropriate documentation including but not limited to application notes, drawings, and configuration information. 
• Actively participates in meetings concerning the evaluation and recommendation of system infrastructure designs and components. 
• Provides assistance and guidance to peers with day-to-day operations of applications and systems that IT supports. 
• Proactively and effectively communicates changes within the IT infrastructure to all effected parties. Follow and document strict testing and deployment methodologies for IT Operations. 

ESSENTIAL QUALIFICATIONS: 

• Excellent customer service and communication skills both verbal and written.
• Excellent ability to troubleshoot technical solutions on the fly in tense situations.
• Expert level technical knowledge migration of data from file servers to OneDrive/SharePoint to facilitate centralized file storage and collaboration.
• Expert level technical knowledge of migration of devices to Azure environments for streamlined management and enhanced security.
• Expert level technical knowledge of SAML authentication for applications to enable seamless and secure single sign-on access.
• Expert level technical knowledge of DNS infrastructure.
• Expert level technical knowledge of Dell VSX and Unity SAN’s.
• Expert level technical knowledge of managing VM environments.
• Intermediate level knowledge Mange/Upgrade all Windows servers.
• Intermediate level knowledge Manage/Upgrade all SQL.
• Intermediate level knowledge of Remote Desktop Services (RDS) servers licensing.
• Intermediate level knowledge of Rubrik’s environment.
• Intermediate level knowledge of Manage internal CA certificates, including their renewal and alerting mechanisms.
• Intermediate level knowledge managing GPO’s for on-prem AD domains.

REQUIRED EDUCATION and/or EXPERIENCE:  

• Bachelor’s degree in related area preferred. 
• Eight years related experience and/or training preferred. 

CERTIFICATION, LICENSURE, and/or REGISTRATIONS:   

• Microsoft Certified (Azure, O365) is preferred 
• VMware Certified Professional is preferred 
• This position requires a valid driver’s license, and that the employee is insurable by the Avel Health automobile liability insurance carrier.  

About Avel eCare

Avel eCare is a nationally recognized leader in telemedicine, operating one of the most extensive virtual healthcare networks in the world. Based in Sioux Falls, South Dakota, Avel partners with over 650 healthcare systems, rural hospitals, clinics, and facilities to deliver innovative telehealth solutions. Our services span Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care, and School Health, impacting nearly two million patients annually.

For three decades, Avel has been at the forefront of healthcare innovation, developing telehealth solutions that reduce costs, save time, and remove barriers to quality care. Join our mission-driven team and help reshape the future of healthcare.

Mission

"Every person and every community deserves access to high-quality care." At Avel eCare, we collaborate with local clinicians through telemedicine to ensure high-quality care is available when and where it’s needed most.

Vision

"Healthcare without boundaries." Avel eCare is a catalyst for change in healthcare, fostering a future defined by service, quality, collaboration, and innovation.

JOB CODE: 322

JOB CODE: 322