Job Title: Senior Systems Engineer 

General Hours of Work: Monday – Friday (Hybrid) (Days, with weekend, evening, night, holiday, and call time involvement) 

Exempt/Nonexempt: Exempt (salaried) 

Department/Unit: Corporate – IT  

Reports To: Director – IT Infrastructure 

SUMMARY: 

The Senior Systems Engineer is responsible for the design, implementation, and operation of the system infrastructure, devices, servers, and client systems.  Recommends new technologies and infrastructure upgrades to meet organization needs.  Acts as a resource and mentor for other IT staff on technical questions, troubleshooting, and system design.  This role is accountable for ensuring uptime and availability of Avel’s server and VDI infrastructure. 

ESSENTIAL FUNCTIONS 

• Works directly with Avel customers to troubleshoot and resolve the most complex network and server infrastructure issues. 
• Helps develop and modify the Avel system architecture, topology, and infrastructure, and creates the implementation plans for system software and hardware to ensure compatibility and operability.   
• Helps design methodology and utilizes software and hardware tools to identify, diagnose, and correct problems affecting system performance. 
• Interacts with vendors and other Avel sites to coordinate the installation, configuration, and use of multi-site systems. 
• Maintains quality of service by following organization standards and policies. 
• Implements and maintains complex systems along with monitoring the implementations to assure proper operation and adherence to standards.  
• Maintains logs and device inventories, as well as appropriate documentation including but not limited to application notes, drawings, and configuration information. 
• Actively participates in meetings concerning the evaluation and recommendation of system infrastructure designs and components. 
• Provides assistance and guidance to peers with day-to-day operations of applications and systems that IT supports. 
• Proactively and effectively communicates changes within the IT infrastructure to all effected parties. Follow and document strict testing and deployment methodologies for IT Operations. 

ESSENTIAL QUALIFICATIONS: 

The individual must be able to work the hours specified above. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform these essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, so long as the accommodations do not cause undue hardship to the employer.  

REQUIRED EDUCATION and/or EXPERIENCE:  

• Bachelor’s degree in related area preferred. 
• Eight years related experience and/or training preferred. 

REQUIRED CERTIFICATION, LICENSURE, and/or REGISTRATIONS:   

• Microsoft Certified (Azure, O365) is preferred 
• VMware Certified Professional is preferred 
• This position requires a valid driver’s license, and that the employee is insurable by the Avel Health automobile liability insurance carrier.  

REQUIRED COMPETENCIES: 

• Ethics and Values: Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times. 
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.  
• Action-Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.  
• Functional or technical skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. 
• Learning on the Fly: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.  
• Problem solving: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. 
• Process management: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. 

REQUIRED PHYSICAL ABILITIES:  

• While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and communicate effectively.   
• The employee must regularly lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.  
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

REQUIRED COMMUNICATION/MATHEMATICAL/REASONING SKILLS:  

• Must possess the required level of skills and abilities to communicate and apply mathematical concepts and sound reasoning to successfully perform the essential duties and responsibilities of this job. 
• Must be able to perform basic operations on a personal computer within the Windows operating system.  
• This position requires problem solving skills, critical thinking skills, and the ability to multi-task. 

 RESPONSIBILITIES, EXPECTATIONS & STANDARDS: 

• Commitment to the daily application of Avel’s mission, vision, core values and social principles to serve patients, their families and our community. 
• Uphold Avel’s standards of Communication, Attitude, Responsiveness and Engagement (CARE) with enthusiasm and sincerity. 
• Maintain confidentiality. 
• Work effectively in a team environment, coordinating workflow with other team members and ensuring a productive and efficient environment. 
• Comply with safety principles, laws, regulations and standards associated with, but not limited to CMS, Joint Commission, and OSHA. 

 WORK ENVIRONMENT:   

• May be exposed to communicable diseases when working in a health care environment. 
• Working near moving mechanical parts, the risk of electrical shock, compression, and exposure to sharps and cuts are also occasionally present. 
• The noise level in the work environment is usually moderate. 

JOB CODE: 322