Job Code/Title: Sales Operations Data Analyst- Remote

General Hours of Work: Monday – Friday (Days) with weekend and evening involvement

Exempt/Nonexempt: Exempt (salaried)

Department/Unit: Business Development

Reports To: Executive Director Marketing and Sales Operations 

SUMMARY: 

The Sales Operations Data Analyst assists the growth and strategy arm of the Avel eCare operation through complete management of the customer relationship management software, its data architecture, development and analysis of management reports and dashboards.   Additionally, supports the operation through market analysis, prospecting activities, and new market entry. The Analyst displays domain expertise, self-direction, and organizational navigation aptitude.

ESSENTIAL FUNCTIONS:

•  Assume complete management of the company’s customer relationship management and ancillary business development software.
•  Ensure data in business development systems (CRM, Difinitive, etc.) is architected effectively.
•  Create management reports and dashboards as required and ensure timely distribution.
• Ensure leads from marketing and prospecting campaigns are efficiently integrated into CRM and notifications are created to the sales team.
• Work collaboratively with Sales Enablement Team to support market analysis, prospecting campaigns, lead generation, and new market entry. 
• Analyze data from business development software to determine effectiveness of sales activities.
• Pipeline building effectiveness.
• Sales cycle effectiveness.
• Develop metrics to measure sales team and sales cycle performance.
• Manage monthly, quarterly, and annual commission and bonus schedules for sales team and account management team.
• Create accurate and timely reports on commissions and bonuses as required. 
• Distribute reports to required team members in a timely manner. 
• Submit final, approved reports to payroll for administration of paychecks within required timeline.
• Market analysis.
• Obtain, organize, and update competitive information.
• Research and catalogue related market intelligence such as hospital system, ACO, GPO affiliations to create priorities in sales targets, market potential, etc.
• Develop key measures for Avel eCare’s value proposition.  These measures will be able to quantitatively and dynamically demonstrate the value of Avel eCare to potential and existing clients.
• Manage the sales support efforts at Avel eCare, including supporting the sales and marketing team in crafting strategies for client sales and retention as well as supporting efforts to build national brand of Avel eCare.
• Liaison for Business Development to Finance/Operations
• Create reports, dashboards and maintain accuracy of data pulled from CRM to assist Finance in revenue projections and timelines
• Analysis of multiple growth-trajectory performance improvement (sales conversion, average deal size, cross-selling success, etc.)
• Development of ROI tools with Finance/Operations to gain value proposition

ESSENTIAL QUALIFICATIONS:

The individual must be able to work the hours specified above. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform these essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, so long as the accommodations do not cause undue hardship to the employer. 

REQUIRED EDUCATION and/or EXPERIENCE: 

• Bachelor’s degree in Business Administration/Data Analytics/Project Management or related field is required.  
• 5-7 years of directly related experience with the above Essential Functions is required.
• Experience in health-related field or business to business technology field is preferred.   
• 3-5 years Salesforce Administrator experience required.

REQUIRED CERTIFICATION, LICENSURE, and/or REGISTRATIONS:  

• N/A

REQUIRED COMPETENCIES:

• Ethics and Values: Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions. 
• Action-Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm. 
• Problem solving: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. 
• Process management: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. 
• Drive for Results: Consistently achieving results, even under tough circumstances.
• Presentation Skills: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

REQUIRED PHYSICAL ABILITIES:

• While performing the duties of this job, the employee is regularly required to talk or hear.  
• The employee is frequently required to sit.
• The employee is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

REQUIRED COMMUNICATION/MATHEMATICAL/REASONING SKILLS: 

• Must possess the required level of skills and abilities to read, write, speak, and apply mathematical concepts and sound reasoning to successfully perform the essential duties and responsibilities of this job.
• Must be able to perform basic operations on a personal computer within the Windows operating system. 
• This position requires problem solving skills, critical thinking skills, and the ability to multi-task.

RESPONSIBILITIES, EXPECTATIONS & STANDARDS:

• Commitment to the daily application of Avel’s mission, vision and core values to deliver access to high quality care.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating workflow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, Federal and State laws, regulations and standards including but not limited to the Joint Commission.
• May be involved on organization committees or boards.

WORK ENVIRONMENT:    

• The noise level in the work environment is usually moderate.

JOB CODE: 320