The Scheduling Coordinator is responsible for accurately and efficiently scheduling providers for telehealth and onsite care and tracking provider schedule changes and requests. Reporting to the Scheduling Manager, this role involves troubleshooting and resolving complex issues in a timely manner via email and collaborating with internal teams to provide outstanding support to our providers and clients.  

This individual will work closely with our Operations teams to ensure that clients, patients, and providers are receiving the best experience possible. Partnering with Operation teams, this person will be integral in building documentation for tracking and forecasting scheduling needs for the Operations team.  

Core Responsibilities: 

• Assist in coordinating the schedules for approximately 35 individual facility schedules with over 120 providers. 

• Build provider schedules, in appropriate software, with information available regarding the specific requirements of coverage for each facility, any known additional coverage requests, and any provider time-off requests. 

• Distribute monthly schedules, and any applicable updates, to the providers and facilities in a timely manner. 

• Accurately document provider scheduling requests. 

• Develop documentation and tracking materials for internal teams and our clients. 

• Collaborate with the operations team to troubleshoot issues and make improvements on current scheduling processes. 

• Collaborates effectively with cross-functional stakeholders to respond timely to clinicians with a resolution to all inquiries regarding scheduling needs. 

• Verify accuracy of all external scheduling software. 

• Identify provider coverage issues and escalate to appropriate team members when necessary. 

• Develop and maintain strong relationships with clinicians. 

• Develop strong understanding of all aspects of provider/facility coverage information. 

• Meet with all new clinicians during the onboarding process to discuss scheduling processes and protocols.  

• Ensure excellent support experience for our providers and clients by meeting all applicable metrics and goals. 

• Other special projects as they arise. 

Qualifications: 

• 2+ years of experience in a customer-facing environment. 

• Outstanding written and verbal communication skills. 

• Ability to work in fast-paced, interruption-prone environments. 

• Motivated and capable of working independently with minimal supervision. 

• Demonstrated ability to learn quickly and use critical thinking and problem solving to troubleshoot complex support issues. 

• Bachelor's degree preferred 

About Avel eCare

Avel eCare is a nationally recognized telemedicine care provider offering the largest and most comprehensive virtual health networks in the world. Based in Sioux Falls, South Dakota, Avel operates a multispecialty telemedicine network, partnering with more than 650 health care systems, rural hospitals, outpatient clinics, long-term care facilities, school districts, prisons, skilled nursing facilities and law enforcement agencies to deliver innovative telemedicine care across the country.

During the past three decades, Avel has developed eight distinct telehealth services, —Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care and School Health—in response to needs expressed by the communities and clinicians whom Avel serves. Within the past year alone, Avel’s virtual health care delivery model has impacted the lives of nearly two million patients. The efficiency of these telehealth services have saved health care costs and unnecessary time and travel for patients and physicians. On a national and world level, we are a model of how telehealth presents effective solutions today and tomorrow’s most daunting challenges. 

An innovative spirit among Avel eCare employees provided the spark that started Avel eCare’s telemedicine movement and is what continues to fuel our ability to transform the way healthcare is delivered across the world today. When you join the Avel team, you’ll appreciate the dedication, collaboration and support of other highly skilled professionals who work with you onsite in our virtual hospital hub or through our remote workforce.

Mission

Every person and every community deserve access to high quality care. Avel’s experts collaborate with local clinicians through telemedicine, to deliver high quality care when and where it’s needed.

Vision

Avel eCare serves as a catalyst for change. We are creating a future of health care without boundaries through Service, Quality, Collaboration, and Innovation.

JOB CODE: 330