General Hours: Monday through Friday (typically days)

Exempt/Non-Exempt: Exempt (Salaried)

Department: Product Innovation

Schedule: Full Time (80 hours/2 weeks, 1.0 FTE)

SUMMARY:  

The Senior Product Analyst is a key contributor to the Product Team, leveraging data and analytics to inform product strategy, monitor performance, drive continuous improvement across the product lifecycle and supports workforce planning for product deployment. The role requires researching industry trends and drafting recommendations to guide product strategy and innovation. The Senior Analyst collaborates with cross-functional teams—including Clinical, IT, Business Development, Customer Support, Marketing, and Legal—to ensure products meet consumer needs and organizational goals. The role supports workforce planning by analyzing staffing needs, forecast volumes, and service line requirements to optimize team performance. The Senior Product Analyst will display industry knowledge and business acumen, critical thinking, keen analytical skills, curiosity, and cross-functional collaboration to translate complex data into actionable information to drive product and staffing strategies. 

ESSENTIAL FUNCTIONS

1. Provides data-driven insights throughout the product lifecycle, from concept to retirement, supporting both product and workforce planning objectives.  
2. Analyzes data to develop and refine workforce planning models, to meet client and business needs.  
3. Conducts market intelligence, user research, and competitive analysis to inform product strategy and identify opportunities for growth. 
4. Maintains Product Guides, describing and detailing product features, ROI, key markets and other product attributes. 
5. Develops and maintains product dashboards, KPIs, and metrics to monitor product performance, effectiveness, customer satisfaction, and process execution. 
6. Drafts proposals and presentations to communicate findings and recommendations. 
7. Collaborates with Product Managers, Technology, and other stakeholders to define product requirements and support development based on customer needs and market trends. 
8. Analyzes customer feedback, usage data, and financial metrics to assess product value and recommend pricing strategies. 
9. Executes process improvement initiatives using data analysis and optimization tools to support strategic goals, including workforce efficiency and productivity.  
10. Supports the design and implementation of new service lines by providing analytical input on business plans, service scope, technology solutions, and pricing models. 
11. Works independently and collaboratively in a fast paced, cross-functional environment with high attention to detail. 

ESSENTIAL QUALIFICATIONS

The individual must be able to work the hours specified above. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform these essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, so long as the accommodations do not cause undue hardship for the employer.

REQUIRED EDUCATION and/or EXPERIENCE

1. Bachelor’s degree from a four-year college or university in Business Management/Economics, Healthcare, Public Administration or related field is required.
2. Three years of data analytics with demonstrated advanced proficiency in Excel as well as Power BI is required.
3. Health care or Clinical experience preferred. 

REQUIRED COMPETENCIES

1. Ethics and Values: Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times.    
2. Customer Focus: Building strong customer relationships and delivering customer-centric solutions.    
3. Action-Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.    
4. Decision Quality: Making good and timely decisions that keep the organization moving forward.   
5. TQM/Re-engineering: Dedicated to providing the highest quality products and services which meet the needs and requirements of internal and external customers through commitment to continuous improvement; willing to re-engineer processes from scratch and is open to suggestions and experimentation.    
6. Intellectual Horsepower: Intellectually sharp, capable, agile and deals with concepts and complexity comfortably.    
7. Presentation Skills: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. 

About Avel eCare

Avel eCare is a nationally recognized telemedicine care provider offering the largest and most comprehensive virtual health networks in the world. Based in Sioux Falls, South Dakota, Avel operates a multispecialty telemedicine network, partnering with more than 650 health care systems, rural hospitals, outpatient clinics, long-term care facilities, school districts, prisons, skilled nursing facilities and law enforcement agencies to deliver innovative telemedicine care across the country.

During the past three decades, Avel has developed eight distinct telehealth services, —Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care and School Health—in response to needs expressed by the communities and clinicians whom Avel serves. Within the past year alone, Avel’s virtual health care delivery model has impacted the lives of nearly two million patients. The efficiency of these telehealth services have saved health care costs and unnecessary time and travel for patients and physicians. On a national and world level, we are a model of how telehealth presents effective solutions today and tomorrow’s most daunting challenges. 

An innovative spirit among Avel eCare employees provided the spark that started Avel eCare’s telemedicine movement and is what continues to fuel our ability to transform the way healthcare is delivered across the world today. When you join the Avel team, you’ll appreciate the dedication, collaboration and support of other highly skilled professionals who work with you onsite in our virtual hospital hub or through our remote workforce.

Mission

Every person and every community deserves access to high quality care. Avel’s experts collaborate with local clinicians through telemedicine, to deliver high quality care when and where it’s needed.

Vision

Avel eCare serves as a catalyst for change. We are creating a future of health care without boundaries through Service, Quality, Collaboration, and Innovation.

JOB CODE: 482